(click to close)

Welcome to the 2018 Global Customer Experience Benchmarking Questionnaire

This survey will take 10 - 20 minutes to complete.

In return for your time, you will receive:

  • 1) 2018 Global Customer Experience (CX) Benchmarking Report - a value of USD 1,750
  • 2) full access to our Benchmark Results Portal - allowing you to filter the research sample at ten levels
  • AND
  • 3) immediately receive the current 2017 Global CX Benchmarking Report - download available at survey completion.

Your privacy is important to us. Your company data will always remain confidential. It won't be referenced in any way within the Report or its associated outputs.

Scroll down to begin...

Your details

0.1 About you
Wait!
Name
Company
Email (to receive your free benchmark report)
Role
 
Wait!
0.1.1 Please specify other role
 
0.2 Country
Wait!
 
0.3 Industry sector
Wait!
Automotive
Education
Energy and utilities
Financial services - banking/investment
Financial services - insurance
Healthcare
Hospitality
Manufacturing
Media and communications
Pharmaceuticals
Professional services
Public sector
Sports and entertainment
Retail and wholesale
Technology
Travel and transportation
Other
 
Wait!
0.3.1 Please specify other sector
 
0.4 What type of operation do you work within?
Wait!
Multi-channel service centre
Telephone only service centre
Digital only service centre (no telephone)
Physical site (e.g. retail store/office branch)
Back-office services (admin only/no live customer interactions)
 
0.5 Which of the following are you?
Wait!
In-house operatorOutsourced operatorFranchise operator
 
0.6 How many people are employed in your facility/operation?
Wait!
0 - 50
51 - 100
101 - 200
201 - 500
501 - 1000
1001+
 
0.7 Primary customer type supported
Wait!
   B2CB2B
Customer services
Sales
IT Helpdesk - service desk support
 
0.8 How would you describe your company's market positioning?
Wait!
Prestige brand
Premium brand
Mid-level brand
Budget brand
Unsure
 
 
Formatting page - please wait!