Welcome to 2017 Benchmark Comparison Portal

Our research sample includes 1351 contact centres, across 14 industry sectors, from 80 countries.

950+ data points can be filtered at 10 levels, including region, sector, size, service and provider type, history and more.

Select a section above, then a question to the left to get started.

If you have any questions, please contact us at cc.benchmarking@dimensiondata.com.

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Welcome to 2017 Benchmark Comparison Portal

Our research sample includes 1320 contact centres, across 14 industry sectors, from 81 countries

700+ data points can be filtered at 8 levels, including region, sector, size, service and provider type, history and more.

Select a section or topic area to get started.

If you have any questions, please contact us at cc.benchmarking@dimensiondata.com

Sample specification ...

Sample specification

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2017 Sample
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Highlights video ...

Highlights video

Watch the video of the key highlights from the 2017 report ...

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Key highlights...

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Download the summary report here ...

Benchmark Reports
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Historic Benchmark Comparison Portals ...

Historic Benchmark Comparison Portals
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